Do lower directv account numbers help with discount tv#

I even tried calling the refund vendor who told me they have no record of our acct or refund and to call Direct Tv back. That you won't do it, and they pocket your money. See I have to imagine they count on that. That will cost us $40 more than what we are owedвЂ¦.

Ready to file small claims court to resolve issue. Most calls eat up 4hrs out of my day speaking with various representatives who's calls magically drop out just when the details of our refund are supposedly coming, then I have to call back and start all over again. Have made dozens of calls to customer service. 26 days later we're still waiting on refund. 1st they tried to say we didn't return equipment on time ( LIE) then they admitted they got equipment on time, admitting we were owed a refund. Still waitingвЂ¦вЂ¦вЂ¦вЂ¦вЂ¦ we returned our equipment within days of canceling, prepaid our last billing online so we would get a refund. We did everything as specified and were owed a refund of $53.63. It's fine til you want to cancel your service. On a brighter note, I'm very happy with my Roku & streaming - I can't believe I didn't cancel with Direct sooner - they are such an awful company. So why the charge of $144?!? WHAT A SCAM!. I called again and spoke with a gentleman in billing who said he can clearly see the tracking shows the equipment was returned. This past week I spent 3 hours on the phone with 'customer service' telling me I now owe $144 for 'failing to return' equipment. I have received several calls about 'failing to return' equipment and I've spoken to several people. They said they would send out a return kit for 'equipment.' I finally received it July 6th & returned it that same afternoon. They told me my service would end on the due date of the 22nd - instead of doing the right thing and ending service & offering a refund. I honestly can't believe it took me so long to drop Directv.